FAQ's

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the "track order" option, and enter your order number and email address or log in to your account.

No, all of our cocktails are designed to be treated just like you would a bottle of booze from your home bar. NIO cocktails have a shelf life of more than 12 months, and the taste and quality are not affected by temperature changes.
To enjoy a cool and refreshing cocktail it is enough to fill a glass of ice, then shake, tear and pour the chosen NIO cocktail into the glass. In less than a minute you will have a cocktail ready to savor.

Alcohol is a natural preservative, and NIO Cocktails uses only natural ingredients without the addition of additional preservatives. All NIO cocktails have a shelf life of over 12 months and can be stored as a bottle of liquor from your home bar. They do not need to be stored in the refrigerator and are not affected by heat or cold, even on the delivery journey. You can spoil NIO cocktails whenever you want since they do not have to be consumed immediately after delivery.

Each cocktail is 100 ML: the perfect single-dose amount according to the art of the mixologist indicated for the best tasting experience of premium quality. Each cocktail contains approximately a double size (50 ml) of premium brand liquor. It is recommended to fill a tumbler or with ice and pour the cocktail into the glass and let stand for a minute before enjoying it.

All our orders are packed and shipped by our local team. Our cocktails are handcrafted in Italy and are safely stored in a specialised logistics center, ready to fulfill your order.

Both the NIO Cocktails office team and our incredible delivery team have very strict sanitary and hygienic measures. This means that our delivery team can work safely and in line with the latest government advice, which encourages online retailing.

Yes! We frequently process large orders for delivery to one or more destinations and can help coordinate delivery for teams, offices, virtual events, corporate gifts and more. Contact us at info@nio-cocktails.com.

Shipping costs vary depending on the Cocktail Box chosen. Several shipping options are available to ensure the safe delivery of your cocktails, including traceable shipping.

Estimated shipping costs can be viewed on our home page, our Build Your Box page and our Curated Boxes page.

The final shipping costs are confirmed and calculated at the time of payment.

We have a range of 15 different cocktails, all fabulous, from which you can choose when you build your box. These cocktails are displayed on the build your Box page. Alternatively you can choose from one of our Collection Boxes; these include incredible signature cocktails, special collaborations in the world of mixology. We are sure that you will love them!

Prices vary depending on the number of cocktails included in each package. Cocktail box prices can be found on our homepage, on our Build Your Box page and on our collections page.

Absolutely. Simply select the size of the cocktail box you want (3, 6 or 9 cocktails) and choose the one you want to receive from our wonderful cocktails. It's entirely up to you and we'll do the rest.

The particular packaging of NIO, in addition to being customizable in the graphics, eliminates the safety problems of classic glass bottles. The skin (the outer part) is coated paper while our cocktails are stored in a special container in polyethylene certified to keep the cocktail unchanged over time. The two supports are easily separated after use to dispose of them in full respect of the environment.

The duration of our cocktails is one year.

Yes. None of our cocktails contain ingredients of animal origin, eggs or dairy products.

NIO functions as a system with payment based on consumption instead of and not as a subscription service. This gives you the choice and convenience of ordering different cocktail combinations at any time, without having to be tied to a monthly order.

Easy ; like all baristas, we are great listeners. Write to info@nio-cocktails.com